Privacy Policy

Last updated: July 30, 2026

Legal  ·  Terms of Service · Acceptable Use Policy · Privacy Policy · Refund & Service Policy

This Privacy Policy explains what NecroNet LLC ("NecroHost") collects, how we use it, and who we share it with when you use our sites and hosting services. It should be read with the Terms of Service.

1. Information we collect

• Account data. Your account email, display name, and authentication credentials (stored only as a salted hash; we cannot read your password).
• Billing data, handled by the Merchant of Record. Purchases are processed by our third-party Merchant of Record, Link, LLC (Stripe). Your full payment-card details never touch NecroHost's systems. We receive only limited transaction metadata (such as a purchase identifier, plan, status, and billing country) needed to activate and support your service.
• Server telemetry. Operational metrics for the servers we host for you, for example CPU and memory usage, tick performance, player counts, uptime, and crash/restart events, used to run, tune, and safeguard the service.
• Logs, IP addresses, and device data. Server and access logs may record IP addresses, timestamps, request metadata, and coarse geolocation derived from IP (used to place servers on the nearest node and for security/anti-abuse).
• Support communications. Messages you send us via contact forms, tickets, or email.

2. Cookies and sessions

We use a session cookie to keep you signed in and to operate core site features. We do not use the storefront to serve third-party advertising trackers. The Merchant of Record and other third parties may set their own cookies within their own checkout or services, governed by their policies.

3. How we use information

We use the information to provide, operate, secure, and improve the services; to provision, tune, back up, and monitor your servers; to process and support your orders (with the MoR); to communicate about your account and support requests; to detect and prevent abuse and fraud; and to comply with legal obligations.

4. Third parties we share with

We share information only as needed to run the service, with:

• Merchant of Record (Link, LLC (Stripe)). Payment processing, tax handling, invoicing, and fraud prevention; the MoR is the seller of record and applies its own privacy policy.
• Off-site backup storage provider. Encrypted off-site storage of server backups.
• Hosting nodes / data-center providers. The physical infrastructure on which your servers and our systems run.
• Email provider. Delivery of transactional and support email.

We do not sell your personal information. We may disclose information where required by law or to protect our rights, users, or systems.

5. Data retention

We keep account data while your account is active. Server data and backups are retained during service and for a grace period after termination as described in the Terms (Section 7), then permanently deleted. Operational telemetry is retained on a rolling basis (currently on the order of days to weeks) for capacity and reliability purposes. Logs are retained for a limited period for security and troubleshooting. Support records are kept as needed for service and legal compliance.

6. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact operations@necrohost.gg. We will verify your request and respond as required by applicable law. Requests concerning payment data may need to be directed to the Merchant of Record, which controls that data.

7. International users, GDPR & CCPA posture

Because our Merchant of Record facilitates international sales, buyers outside the United States may transact through it under its data-protection framework. At a high level: for EU/UK (GDPR) users, we process personal data under lawful bases such as contract performance, legitimate interests (security and service operation), and consent where required, and support data-subject rights as above. For California (CCPA/CPRA) residents, we do not sell or "share" personal information for cross-context behavioral advertising, and we honor access and deletion rights.

8. Contact

Privacy questions and rights requests: operations@necrohost.gg.

Questions about these terms? Contact NecroHost support or email operations@necrohost.gg.